Shipping policy

Candle preorders

Our candles are offered as preorders at $18 each, before applicable shipping charges and taxes. Preorders are not ready-to-ship stock.

Dispatch and delivery

Estimated dispatch: 1–2 weeks after your order is placed. This is an estimate, not a guaranteed dispatch or delivery date. Carrier transit time is additional.

Shipping charges and applicable taxes are shown at checkout before payment.

Dispatch delays

If we cannot dispatch your preorder within the stated timeframe, we will notify you of the delay and give you the option to agree to revised timing or cancel for a full, prompt refund.

Free local delivery

Free local delivery is available at checkout for eligible addresses in ZIP codes 14228 and 14226. There is no minimum order and no coupon is needed.

Estimated local delivery is 1–2 weeks after your order is placed. This is an estimate, not a guaranteed delivery date. We will contact you to confirm delivery details.

If we have not successfully established contact with you within 24 hours of your local purchase, we will cancel the order and issue a full refund to your original payment method, as set out in our Return and refund policy.

Instant purchase and local pickup

For instant-purchase availability or local pickup, email business@zeusra.com or contact ZEUSRA on Facebook before purchasing.

Local pickup is available by prior arrangement only and is not currently selectable at checkout. Availability, pickup location, timing and any applicable fees must be confirmed directly before purchase. Do not travel to a pickup location until arrangements are confirmed.

Cancellations and refunds

Orders for shipping may be cancelled within 72 hours of placing the order for a full refund to the original payment method. After 72 hours, change-of-mind cancellations and returns are not accepted. This does not limit your rights under applicable law, including rights relating to delayed or missing deliveries, or damaged, defective or incorrect items.

See our Return and refund policy for full terms, including the 24-hour contact requirement for local purchases. For questions or cancellation requests, email business@zeusra.com with your order number or other proof of purchase.